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MBA
of Public Administration & e-Government
The
Public Administration & e-Government Program
1.
The first 60% of the course
(The new Government tools)
In
this period will be taught several procedures
that are today applied in the modern management
of companies and of Governments.
-
CIO
Chief Information Officer Role
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General
Control Theory
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Feedback
Control System
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Management
by Exception
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ERP
Enterprise Resources Planning
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Internet
Telephony (Voice over IP)
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CRM
Customer Relationship Management & Call
Centers
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Internet
Sales & Marketing
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e-Commerce,
B2B and B2C, e-Procurement
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Telecommuter
(Distance work)
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Geo-Spatial
& Informatics Integration
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SCM
Supply Chain Management & RFID
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Business
Automation & Workflow
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Project
Management PM
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Business
Intelligence BI
2.
The second 40% of the course
(The old Government matters)
In
this period will be taught the specific
strategies of an e-Government.
-
Accessibility
-
Co-operation
-
Capability
-
Security
-
Efficiency
-
Participation
-
Other
e-Strategies.
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These are some brief notes on Public Administration & e-Government
- 1
Dr. S. Maurer,
MBA Professor
Effective e-Govërnment also means enabling the potential for government services to be delivered in an integrated way. The aim is to make it as easy and convenient as possible for customers to reach the government service required, without needing to know who in government provides the service.
web portals can deliver government services with various levels of interaction. Three levels are usually identified: information, communication, and transactions.
Introducing electronic voting is mainly a question of offering a package of electronic services [such as online voting, egistration, postal vote application] in line with other online service initiatives. Of course there are policy questions to consider as well, such as authentication and security, but in broad terms, the act of casting and counting a vote can be considered the service element of the democratic process.
New public management is a kind of management theory about how to reform government by replacing rigid hierarchical organisational structures with more dynamic networks of small organisational units.
e-government is not only or even primarily about reforming the work processes within and among governmental institutions, but is rather about improving its services to and collaboration with citizens, the business and professional community, and nonprofit and nongovernmental organisations such as associations, trade unions, political parties, churches, and public interest groups.
Getting people back into the democratic process is a huge challenge. New e-government technology will help to empower people, encouraging them into and, strengthening the democratic process. I believe it is time to put e-democracy on the information age agenda and, for governments to set out what they mean by e-democracy and how they intend to use the power of technology to strengthen democracy.
The Return-on-Investment on e-government provides the impetus for increased levels of investment to harness the potential ongoing benefits to both citizens and government.
e-government can improve efficiency, increase citizen involvement and help achieve reform – but it is not enough just to open up a website and wait for visitors to start flooding in.
Imagine an e-government future in which citizens can log onto one internet site, easily find the government services they are looking for, and use that site to conduct an online transaction.
Among the most interesting and challenging sociotechnological issues of e-government are in the area of e-Democracy, which aims to apply information and communication technology to improve the public opinion formation process central to government’s primary regulatory function.
Unlike most governmental programs, e-government in the U.S. was broad based. The passion of e-government practitioners it came about with the development of the Blueprint for e-government PDF in 2000 and was faciliatated by the Council for Excellence in government . Hundreds of individuals and organizations from the private sector, federal, state and local governments, NGOs, academia, and researchers collaborated to produce the blueprint.
The challenge for e-government is to continually embrace the opportunities that the online world provides and ensure that community needs and expectations are met, while at the same time ensuring program and cost effectiveness for government.
Take-up of e-services is the biggest issue surrounding e-government. We should be looking at what people want, rather than what we have to give them. Some national guidance on this would be useful.
e-government means joining up information and services in ways that cut across existing organisational and departmental boundaries. All organisations find multi-agency working and data sharing difficult. The successful organisations are the ones that overcome these difficulties.
A strong, efficient e-government process is practically the definition of resourcefulness. Put these governance practices to work to maximize the value of your projects and processes.
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These are some brief notes on Public Administration & e-Government
- 2
Dr. S. Maurer,
MBA Professor
By marking out e-government as an activity distinct from hëalth, education or quality of life, we promote the idea that implementing e-government is an end in itself.
Where then have e-government benefits already been felt by the public? The sharing of information between services, and making it available to front-line staff in call centres and one stop shops makes one think that, to date, the main benefits felt by the public have been indirect, rather than direct.
The past few years has seen significant growth in the number of e-government services available over the internet. The potential for the internet to significantly enhance the way that individuals and organisations conduct business with e-government is now more evident than ever before.
The final phase of any e-government study examine the Return-on-Investment from implementing online services. The aim must be to determine a benchmark Return-on-Investment [or other suitable form of measurement] to be used as a guide to assist agencies in future service planning. Return-on-Investment will encompass not only financial returns, but also impacts for individual agencies, government more broadly and users of government services.
The crm will enable councils to work together, saving time and resources.
e-government can improve efficiency, increase citizen involvement and help achieve reform – but it is not enough just to open up a website and wait for visitors to start flooding in.
e-government is not only or even primarily about reforming the work processes within and among governmental institutions, but is rather about improving its services to and collaboration with citizens, the business and professional community, and nonprofit and nongovernmental organisations such as associations, trade unions, political parties, churches, and public interest groups.
Quality rather than quantity should be the watchword for your e-government work. The percentage of people using services online rather than the percentage of services available should be the measure by which the success of the e-government programme is judged. Therefore, greater attention should be paid to delivering services, which are not only attractive, but also deliver the greatest benefits to citizens.
One reason why e-government will continue to fair well is because many advocates and practitioners have learned that implementing it doesn’t depend totally on dollars.
e-government, and many others, show how it is changing the way we share information, transact business, and make decisions. Lawyers are among the many professionals impacted by these changes.
We’re finding a healthy appetite among the world’s government leaders who are eager to embrace e-government, because they see its enormous potential to help them improve the way they deliver federal services to businesses and people.
A strong, efficient e-government process is practically the definition of resourcefulness. Put these governance practices to work to maximize the value of your projects and processes.
e-government is going to be a prime enabler for transformation of the way that central and local government interact and communicate with Citizens.
Many of us have already experienced the potential of the web to change our relationships with other individuals, with the business community, and more recently with e-government. Getting citizens out of line and getting them online are phrases that are being used to create visions of the new relationship between citizens and government.
The vision for e-government is that you will be able to find public information and services within your government departments quickly and easily over the internet.
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These are some brief notes on Public Administration & e-Government
- 3
Dr. S. Maurer,
MBA Professor
The crm will help local authorities rëalise their ambitions to deliver better services, modernisation and e-government.
Federal and state agencies, as well as many local and county governments, have realized the internet - through the e-government - can help them communicate with the public, with businesses, and with one another. The anytime, anywhere character of the web allows government information and services to be more available to more people at greater convenience, and hopefully with increased satisfaction.
e-government impacts the way we interact with government agencies at all levels, whether that interaction takes place through telephone, fax, e-mail, a web site, or directly into a data base.
Quality rather than quantity should be the watchword for your e-government work. The percentage of people using services online rather than the percentage of services available should be the measure by which the success of the e-government programme is judged. Therefore, greater attention should be paid to delivering services, which are not only attractive, but also deliver the greatest benefits to citizens.
e-government is a complex task and requires agreement and coordination across agencies and jurisdictions, and the creation of a technical infrastructure that can sustain the services. Matters such as sharing of experience, data and resources must be tested and considered by any e-government agency.
e-government is in principle nothing new. Governments were among the first users of computers. But the global proliferation of the internet, which effectively integrates information and communications technology on the basis of open standards, combined with the movement to reform public administration known as New public management, has for good reason generated a new wave of interest in the topic.
What is e-government policy? e-government is a national strategy that has been launched to ensure that all local and central government services should be made electronically available in the future years.
E-government promises to make government more efficient, responsive, transparent and legitimate and is also creating a rapidly growing market of goods and services, with a variety of new business opportunities.
e-government is as varied and complex as government itself. While government is a dynamic mixture of goals, structures, and functions that serve mulTIPle and diverse constituencies, e-government initiatives incorporate technology to improve the way it serves those constituencies.
E-government can also serve as the catalyst for export promotion, foreign direct investment, local manufacturer promotion, transparency and democracy, and social and human capital development.
Where then have e-government benefits already been felt by the public? The sharing of information between services, and making it available to front-line staff in call centres and one stop shops makes one think that, to date, the main benefits felt by the public have been indirect, rather than direct.
web portals can deliver government services with various levels of interaction. Three levels are usually identified: information, communication, and transactions.
The e-government ROI analysis that will answer these types of questions considers how much the investment contributes to achieving program goals and producing the desired results. it considers direct, indirect, and opportunity costs. The indirect costs include such things as training and administration over time. An opportunity cost could be the loss of return or revenue you would have received had you chosen a different alternative.
In the minds of elected officials, encouraging e-government is a win-win proposition. The public loves to cut waste while improving service, and politicians are happy to show that tax dollars are being spent more efficiently.
The number of people in the United States seeking government-related information online increased 70% between 2000 and 2002, from 40 million in 2000 to 68 million in 2002, according to a Pew internet and American Life study.
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These are some brief notes on Public Administration & e-Government
- 4
Dr. S. Maurer,
MBA Professor
In the minds of electëd officials, encouraging e-government is a win-win proposition. The public loves to cut waste while improving service, and politicians are happy to show that tax dollars are being spent more efficiently.
Imagine an e-government future in which citizens can log onto one internet site, easily find the government services they are looking for, and use that site to conduct an online transaction.
Investment e-government decisions in the public sector, whether they involve it or not, necessarily take place in a context of political and policy influences. No matter how solid or technically sophisticated an ROI analysis may be, it will not likely be the sole determinant of an investment decision. When deciding how to prepare and present an ROI analysis, therefore, it is best to take into account all the potential risks that influence the decision process.
e-government is a complex task and requires agreement and coordination across agencies and jurisdictions, and the creation of a technical infrastructure that can sustain the services. Matters such as sharing of experience, data and resources must be tested and considered by any e-government agency.
The past few years has seen significant growth in the number of e-government services available over the internet. The potential for the internet to significantly enhance the way that individuals and organisations conduct business with e-government is now more evident than ever before.
We’re finding a healthy appetite among the world’s government leaders who are eager to embrace e-government, because they see its enormous potential to help them improve the way they deliver federal services to businesses and people.
e-commerce is not at the heart of e-government. The core task of government is governance, the job of regulating society, not marketing and sales.
Viewing e-government projects as mainly an investment in public infrastructure is too restricted, since the investment is also aimed at reducing the size and costs of government while accelerating the growth of the e-government market, helping to create new businesses and jobs in the private sector.
You must bring clarity and definition to the role of customer relationship management within local authorities and support councils in delivering modern, successful, and effective local government services.
Introducing electronic voting is mainly a question of offering a package of electronic services [such as online voting, egistration, postal vote application] in line with other online service initiatives. Of course there are policy questions to consider as well, such as authentication and security, but in broad terms, the act of casting and counting a vote can be considered the service element of the democratic process.
New technologies are changing the way that law enforcement investigates suspected criminals from tracking e-mails and eaves dropping cellular phone calls. These examples of e-government, and many others, show how it is changing the way we share information, transact business, and make decisions. Lawyers are among the many professionals impacted by these changes.
The next phase of activity will focus on proving, qualitatively and quantitatively, the direct benefits of crm for the citizen and council, including a tool for calculating the benefits and the Return-on-Investment.
Many of us have already experienced the potential of the web to change our relationships with other individuals, with the business community, and more recently with e-government. Getting citizens out of line and getting them online are phrases that are being used to create visions of the new relationship between citizens and government.
e-government might enable a citizen to access the form they need to fill out to order a copy of their birth certificate without needing to know that the health Department handles the request. Other services that citizens want online include renewing a driver's license, voting on the internet, filing taxes, and obtaining park information.
The e-government portal will be useful only if the information and services the portal is making accessible are described consistently. You must care of the way in which government information and services - online and offline - are described now and how those descriptions should be managed over time. These descriptions are called Metadata.
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